Return and Refund Policy
At ROMANIA PUNCHIKADE, we strive to ensure you have the best possible shopping experience. If you are not completely satisfied with our products, you have the right to return them under European Union consumer protection legislation.
Right of Withdrawal
According to Directive 2011/83/EU, you have the right to withdraw from the contract and return the purchased products, without giving any reason, within 10 calendar days of receiving the products.
How to Return Our Products
Return Notification
Notify us of your decision to withdraw within the 10-day legal period by completing a return request (see Annex 1) and sending it to our email:
support@romaniapunchikade.com
Alternatively, you can send any clear statement indicating your decision to withdraw.Preparing Products for Return
Products must be returned in the condition you received them, without damage or excessive signs of use. Preferably, use the original packaging to prevent damage during transport.Shipping of Products
You may choose to have the products picked up by our courier (scheduled by ROMANIA PUNCHIKADE) or return them via a courier service of your choice.
If you use your own courier, please ensure you keep proof of shipping. The return address will be provided after you notify us of your return request.Promotional Products
If your order included free products (e.g., “buy one, get one free”), all products in the offer must be returned.
Refund of the Amount Paid
Repayment Term
We will refund the full amount paid for the products, including standard delivery costs, without undue delay and no later than 10 calendar days from the date on which:
We have received the returned products, or
You have provided proof that they were shipped.
Refund Method
Refunds will be made via the original payment method unless you explicitly request otherwise (e.g., bank transfer).
No additional fees will be charged for refunds.Partial Returns
If you return only part of your order, you will bear the direct costs of return shipping.
Special Conditions for Returns
Return Deadline
Products must be shipped within 10 calendar days from the date you notify us of your withdrawal decision.Product Status
Returned products must be in the same condition as when delivered, with no obvious signs of excessive wear. You are responsible for any diminished value if products are handled beyond what is necessary to verify their functionality and features.Exceptions to the Right of Withdrawal
Customized products or products made to consumer specifications.
Sealed products that cannot be returned for hygiene or health protection reasons if the seal has been removed.
Contact
For any questions or assistance with returns, please contact us:
Email: support@romaniapunchikade.com
This policy complies with European Union consumer protection rules and guarantees your legal rights. If you have any questions, we are here to help!